Terms & Conditions – Adult ADHD and Autism Assessment Service

Jessica Connell Psychology
Email: hellowellnesspsych@gmail.com

Last Updated: 1/6/26

1. Overview

These Terms and Conditions apply to all Adult ADHD and/or Autism Assessment services provided by Jessica Connell Psychologist.

By booking an assessment, making a payment, or accessing assessment services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

2. Assessment Fees

The fee for an Adult ADHD and/or Autism Assessment will be advised at the time of booking.

Unless otherwise stated, the assessment fee includes:

• Clinical assessment and diagnostic interview

• Review of assessment questionnaires and supporting information

• Comprehensive written assessment report

• Feedback regarding assessment outcomes

Any promotional pricing applies only to appointments booked and attended within the advertised promotional period.

3. Deposits and Payment

A deposit of 50% of the assessment fee is required at the time of booking to secure an appointment.

The remaining balance is due no later than the business day before the clinical interview (first) appointment.

Failure to make payment by the due date may result in cancellation or rescheduling of the appointment.

4. Completion of Assessment Materials

Clients are required to complete all requested questionnaires, forms, and supporting documentation before the scheduled clinical interview.

Assessment materials should be submitted at least 48 hours prior to the appointment unless otherwise agreed.

If required materials have not been received by this time, Jessica Connell may:

• Offer one opportunity to reschedule the appointment; or

• Reschedule the appointment and apply the cancellation policy outlined below.

5. Cancellations and Rescheduling

More than 48 hours' notice:

• One reschedule may be offered without charge.

Less than 48 hours' notice:

• The deposit may be retained to cover administrative and preparation costs already incurred.

Failure to attend:

• Non-attendance without notice may result in forfeiture of the deposit.

Requests for exceptional circumstances will be considered on a case-by-case basis.

6. Diagnostic Outcomes

An assessment does not guarantee a diagnosis of ADHD, Autism Spectrum Disorder, or any other condition.

Diagnostic decisions are based on current diagnostic criteria, clinical judgement, available information, and assessment results.

Assessment outcomes are independent and cannot be altered to meet the requirements of employers, educational institutions, government agencies, insurers, NDIS providers, or other third parties.

7. Reports

A comprehensive assessment report will generally be provided following completion of the assessment process.

Report timeframes may vary depending on clinical workload, complexity of the assessment, and receipt of all required information.

Estimated report completion timeframes will be communicated during the assessment process.

8. Eligibility

This service is intended for adults aged 18 years and over who reside in Australia.

Clients must provide accurate identifying information including their legal name, date of birth, contact details, and address.

9. Privacy and Confidentiality

Jessica Connell complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information collected during the assessment process is used for the provision of psychological services and is stored securely.

Confidentiality may be limited where disclosure is required or authorised by law, including circumstances involving:

• Risk of serious harm to a person

• Child protection concerns

• Court orders or subpoenas

• Mandatory reporting obligations

• Other legal or professional requirements

Further information is available in the practice Privacy Policy.

10. Respectful Communication

Jessica Connell is committed to providing services within a safe and respectful environment.

Abusive, threatening, discriminatory, harassing, intimidating, or inappropriate behaviour towards staff may result in suspension or termination of services.

Where necessary, concerns may be reported to relevant authorities.

11. Technology and Electronic Communication

Clients consent to receiving assessment-related information via secure electronic communication, including email, practice management systems, and electronic questionnaires.

While reasonable efforts are made to protect privacy, no electronic communication system can be guaranteed to be completely secure.

12. Limitation of Service

Psychological assessment services do not include:

• Crisis intervention

• Emergency mental health care

• Medication prescribing

• Ongoing psychological treatment unless separately arranged

If you are experiencing an emergency or immediate risk of harm, contact emergency services on 000 or attend your nearest Emergency Department.

13. Amendments

Jessica Connell Psychology reserves the right to update these Terms and Conditions from time to time.

The version in effect at the time of booking will apply to that booking unless otherwise required by law.

14. Contact

For questions regarding these Terms and Conditions, please contact:

Jessica Connell Psychology
Email: hellowellnesspsych@gmail.com