Frequently Asked Questions
What services do you provide?
Jessica Connell offers comprehensive Adult ADHD and Autism assessments via telehealth for individuals aged 18 years and over.
The assessment process includes:
Review of background information and questionnaires
Clinical diagnostic interview
Diagnostic formulation (where applicable)
Comprehensive written assessment report
Current fees will be displayed at the time of booking.
Will an assessment automatically qualify me for NDIS, medication, or other services?
No.
Each organisation, funding body, insurer, government agency, and healthcare provider has its own eligibility requirements and decision-making processes.
A psychological assessment does not guarantee access to:
NDIS funding
Disability supports
Workplace adjustments
Educational accommodations
Private health benefits
Psychiatric medication
Assessment reports are prepared independently and are not written to meet the requirements of any specific third party.
Can your assessment help me obtain ADHD medication?
Psychologists do not prescribe medication.
If you are considering medication, you will need to consult a medical practitioner who can determine whether referral to a psychiatrist or other appropriate specialist is required.
A psychological assessment may provide useful clinical information; however, medication decisions are made independently by medical practitioners.
Do you provide formal diagnoses?
Where appropriate, yes.
Jessica Connell is a registered psychologist in Australia and conducts assessments using current diagnostic frameworks and evidence-based assessment methods.
Diagnostic decisions are based on:
Clinical interview findings
Assessment questionnaires
Developmental history
Supporting information where available
Current diagnostic criteria
Not everyone who completes an assessment will meet diagnostic criteria.
What assessment methods do you use?
Assessments incorporate a combination of:
Evidence-based screening and diagnostic questionnaires
Clinical interviews
Developmental and psychosocial history
Clinical observation
Current diagnostic guidelines
The assessment process aims to provide a thorough and balanced evaluation of each individual's presentation.
Do you offer refunds?
Please refer to the current Terms and Conditions regarding deposits, cancellations, and rescheduling.
Clients are encouraged to carefully review all service information before booking to ensure the assessment is appropriate for their needs.
Is a Medicare rebate available?
At this time, Medicare rebates are not available for assessment services.
Do you offer payment plans?
Payment plan options may vary over time.
Any available payment options will be outlined during the booking process.
How do I book an assessment?
To book an assessment:
https://clientportal.zandahealth.com/clientportal/neuroinclusivewellness
Review the service information and Terms and Conditions.
Complete the required consent documentation.
Select an available appointment time.
Pay the required deposit to secure your booking.
Further instructions will be provided following confirmation of your appointment.
Do you work with people of all genders?
Yes.
Jessica Connell welcomes adults of all genders and gender identities.
Do you assess children?
No.
The assessment service is currently available only for adults aged 18 years and over.
How long does it take to receive my report?
Report completion times vary depending on clinical workload and assessment complexity.
Most reports are completed within several weeks following the assessment process. In some circumstances, reports may take longer.
Estimated timeframes will be discussed during your appointment.
What qualifications do you hold?
Jessica Connell is a registered psychologist in Australia.
Further information regarding qualifications, registration, professional development, and areas of practice can be found on the About page of this website.
Why are your assessment fees lower than some other providers?
The assessment process has been designed to be both comprehensive and accessible.
A significant portion of the information-gathering process is completed through structured questionnaires and background documentation prior to the clinical interview. This allows assessment time to be used efficiently while maintaining professional standards.
The goal is to provide high-quality assessments at a price point that is more accessible for many adults seeking answers about ADHD and/or Autism.
Does a lower fee mean the assessment is less thorough?
No.
Assessment fees vary considerably between providers for many reasons, including business models, staffing structures, assessment processes, and service delivery methods.
Assessment quality is determined by the appropriateness of the assessment process, the clinician's qualifications, and adherence to professional standards—not solely by cost.
Are you a Clinical Psychologist?
No.
Jessica Connell is a registered psychologist with general registration through the Psychology Board of Australia.
Do you provide ongoing therapy or NDIS services?
Assessment services and therapy services are separate.
Please refer to the current services page for up-to-date information regarding available appointments and service offerings.
Where are you located?
Jessica Connell operates from Victoria, Australia and provides assessments via secure telehealth appointments for eligible Australian residents.
Can a third party pay for my assessment?
In some circumstances, yes.
If a family member, organisation, employer, charity, or other third party wishes to fund an assessment, please contact us before booking so that appropriate arrangements can be discussed.
I still have questions. How can I contact you?
For inquiries regarding assessment services, please contact:
We aim to respond to inquiries as soon as possible during business hours.
